Remote work has its benefits…and its drawbacks. CloudApp CEO, Scott Smith, shares his thoughts on how to make the workplace fun again.
RTO vs. WFH: How to Prioritize Both FaceTime and Flexibility
CloudApp CEO, Scott Smith, shares how employers can promote a culture that recognizes both facetime and flexibility.
3 Things I Wish I Knew When I Started as a Customer Success Professional
In this post Chad will elaborate on customer success lessons and provide additional advice on things he wishes he knew when he started as a customer success professional.
How Companies Can Use Async Messaging Tools
Asynchronous communication, or async for short, may be a term that you’re not super familiar with but you’re definitely more familiar with async messaging tools than you think.
13 Tips for Effective Communication in the Workplace
Have you ever spent precious time trying to decode a long email chain of forwarded and CC’d information, only to find that you’ve lost a necessary attachment somewhere along the way?
Improving a Customer Service Email with Video
What is an easy way to make sure your customer service experience is delivering and exceeding expectations?
How Asynchronous Messaging in Customer Service Improves Customer Experience
…customer service experience This reinforces the importance of customer service and customer experience for a brand. By adopting forms of asynchronous messaging into customer service operations, customers gain the ability…
Why Customer Success Is the Missing Link in Customer Marketing
As long as the strategy and work are defined cross-functionally between Customer Success and marketing, it shouldn’t matter who drives.
How Customer Success Should Be Involved in Product Launches
The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
18 Reasons Why Screen Recording Is Essential For Businesses
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when screen capture software featuring multiple video and recording tools comes in handy.
Your Customer Success Team Is Really Support: From Recognition to Remediation
A common question in early stage implementations of Customer Success is “Why do I need to differentiate CS and support?
Stop Saying Customer Success vs Support
…you would even mention customer support and customer success in the same sentence. While customer support and customer success are different teams with different purposes, they are very much partners….
