Boost BPO productivity fast
Improve every stage of your outsourcing workflow
Document client workflows with screen recordings — once.
Onboard agents in hours, not days.
Cut QA errors with annotated visual feedback.
Keep distributed teams aligned across every time zone.
Powering the World's Best Teams
Join 5m+ users who rely on Zight to increase their productivity
Real outcomes from teams that switched
Measurable gains across debugging, fraud prevention, and tooling spend.
50% less debugging time
Thinkific cut debugging time in half by combining Request Video with automatic log collection — so customers send the full picture in a single submission instead of chasing HAR files.
~90% fewer fraudulent claims
FreeCash replaced screenshot-only verification with Request Video — making support claims dramatically harder to fake at mobile-first scale.
~40% lower video tool costs
SubSplash consolidated from Loom Enterprise to Zight, cutting per-seat costs while adding Request Video for customer submissions.
Faster Agent Onboarding
Train new agents on complex client workflows with screen recordings they can rewatch at their own pace. No more scheduling live sessions or rewriting the same SOP twice — record once and deploy to every agent, every shift, every region.
Visual Quality Assurance
Flag errors, highlight process gaps, and communicate client feedback in seconds using annotated screenshots and short screen recordings. Replace long email threads with a single Zight link that shows exactly what needs to change — and gets it resolved faster.
What contact center & support teams say
Direct quotes from teams using Zight in BPO-style workflows.
“This is brilliant. This is really cool.”
Zendesk — evaluating Zight for a major UK retailer contact center: Chromebook screen recording, automatic triggering on call acceptance, and multi-screen agent workflows.
“This bridges the gap. We’re already in Zight all the time.”
Pipeline CRM — replaced Zoom, Jam, and Scribe. Customers submit video without downloads; analytics tracks request volume, resolution time, and agent usage.
“They struggle very heavily with technical issues.”
UpTV — reduced average handle time by replacing back-and-forth clarification with a single Zight recording that shows exactly what the customer is seeing.
Streamline Every BPO Workflow
One tool for documentation, training, QA, and client communication.
Screen Recording
Capture multi-step client processes as shareable recordings. Agents get a replayable walkthrough instead of a static document nobody reads.
Annotations
Mark up screenshots with arrows, callouts, and blurs to highlight exactly what needs attention — in a QA review, client deliverable, or team briefing.
Analytics
See who has viewed your training recordings and when. Know at a glance which agents have completed onboarding materials.
GIF Maker
Create quick visual demos of repetitive tasks — like navigating a client portal — that agents can reference any time without sitting through a full video.
Collections
Organize SOPs, training recordings, and client workflows into folders by client, process, or team. Find the right clip instantly.
Instant Sharing
Share any recording or screenshot via a single link — no file size limits, no downloads, no login required for the recipient.
Zight for Every Team
Learn more ways teams are using Zight.
