Nick Mehta, CEO of Gainsight: Leading with customer experience

here we go um cool so today I am so excited to welcome one of our world

leaders in customer success I should say the world leader probably Nick meta the CEO of gainsight um Nick has a really

impressive Journey that includes graduating from Harvard serving as an executive and VP at semantech leading as

CEO of live office and gain site sitting on the board of directors for companies like F5 and PubMatic and on the personal

side um I saw and have read many tweets of his passion for Taylor Swift uh the

NFL Steelers and he also recently climbed Mount Kilimanjaro and um had

some exciting Adventures there so Nick I’m I’m really excited to have you join us for our async 2024 conference thank

you for joining thank you Scott it’s great to be here I really appreciate it um you know one of the things that I

I’ve noticed in a lot of your podcasts your conferences I’ve been to a few of them is that you you always seem to have

infinite Boundless Energy you always seem to have a mug in your hand or something that you’re eating like how

are you staying powered up all day like how how do you keep going yeah I mean the mug is usually is coffee although

strangely it’s decaf coffee which I don’t know if it actually has any energizing benefit but maybe it’s like

the placebo effect um but I you know I would say that just a little more honest

answer is I get energized by people um and just the opportunity to meet people

learn about them learn their stories as human beings and as business people uh learn from them on from a business

perspective so I love talking to people and that’s what gives me energy it’s

awesome um and you know with with all the people you you you talk to all the

time um I know that uh you’re kind of Taylor Swift’s uh videos tweets uh it

seems like anytime you do a conference you’re getting hyped up about it I think my sister-in-law is is a huge huge fan

she just was in London I think watching one of their conferences have you been are you planning to go to any of these upcoming conferences oh of course yeah

I’ve been to two eras toour stops and including the first one in Phoenix and

uh I have another one playing in Toronto so with with f the kids and then uh trying to figure out another excuse to

go to another one between now and the end of the year so yeah no I will go I have infinite demand to go to ter sft

and strangely enough I’m also a huge Bruce Springsteen fan so I’m going to B to three of concerts on this tour so in

the intersection of the V diagram of Hardcore Taylor Swift hardcore Bruce Springsteen in the middle is Nick made a

probably nobody else so awesome uh I I think I grew up in New Jersey so Bruce

was uh someone we constantly listen to at least or heard about and awesome

that’s that’s awesome um okay so may maybe more a little bit more about your kind of professional experience I think

one of the things uh you know we talked a little bit about the coffee and even though it’s decaf um you’ve been a CEO

now a few times s you’ve been an entrepreneur you know for seems like 15 plus years and it seems like I don’t

know if you have college actually 20 26 years 26 oh okay all right crazy so so

you’ve basically been driving after this uh for a long time and you know I’m I’m

a new CEO at least relative to you you know four years now and it it seems like it can be brutally hard you know in

addition to obviously everyone else has um their their challenges whatever role they have it’s just I think it’s it’s an

interesting job so um do you have like something that’s motivating you or

pushing you to keep going back to it I know you love people but like what what is it what what keeps you going there

yeah I mean so I’ve been gains sit’s 12 years in now so I feel you I’m just like you know it’s a marathon not a Sprint

you know some companies Sprint most companies it’s a marathon and you got to just keep going you I was thinking about

that like T tortoise versus hair analogy right and like most companies it’s the

tortoise just keep going and going and going and going it’s grit you know the concept of grit and for me it’s it’s

then what does fuel you every day and actually I was talking to my my daughter about this I was saying part of she’s 18

and I was saying from my perspective part about a part of a career and like picking a career is a job that you like

on the days when it’s just routine like you know yeah you should like the

Glamorous stuff speaking at a conference winning award Maybe one day go public

whatever but um The Daily Grind I love The Daily Grind I like Zoom meetings I

don’t know what’s wrong with me but I actually like video meetings I like emails and slack messages and you know

offsites and you know board meetings I know that’s weird but I love board meetings right and so I love The Daily

Grind I love the opportunity to be part of people’s lives even in a small way

all the human beings a gain site past present future all the human beings are

customer base just having like a little window into their life like I I describe it as like they they’re the star actor

they have their own play I get to be a little side character and that’s pretty cool like in side character in all these

plays that’s awesome so that’s the second thing um third one I’ll just say is fun fun one is we we just bought this

company called staircase AI it’s a really cool company and does like AI for like understanding like customer

sentiment and all that and the we we did like the onboarding and we we Al do ice

breakers gam like you ask people like you know different questions like what was your childhood dream or you know you

could go anywhere in the world what would that be typical stuff and we asked um what are you what what what are you

proud of that you’ve done recently and um this one engineer

said I said proud outside of work and he said honestly I don’t think there’s anything outside of work I’m better at

than what I am at at work so every the things I’m proud of are the things I’ve done work and I was like oh I get it

that’s resonates I’m not like I’m I work out I’m not a great I’m not like an athlete I don’t have any ski ma major

skills I’m not a musician I am like what I’m good at is work and so I think

having the the feeling like you’re good at your job that also keeps you going yeah yeah absolutely so old’s your

daughter by the way she’s 18 she’s my oldest I have three okay cool I I have four and I have a 12-year-old daughter

and an a eight-year-old daughter so I think we’re starting to have a lot of these conversations about grit and hard

work my my eight-year-old played soccer on Saturday and at the end of the game I was like dude you just like ran the

entire time that was incredible like amaz I love that say nothing nothing

better than being proud of your kids right it’s amazing yeah absolutely um let’s

see um oh yeah okay so uh I got to hold up the book because I I actually I’ve

had it for a number of years I’ve read it a few times you know like it’s it’s been pretty important for me to to

figure out customer success customer support um different parts of our our business obviously like you know I try

to understand everything I wish I could be better at it to your point about like you know I’m always trying to learn um

so you you wrote this book with a couple other great folks um you know especially like Lincoln Murphy I’ve I’ve read a ton

of his blogs over the years and really helped me understand like premium and free trials and all these kind of things oh nice awesome and so like you you

wrote the book it was incredible when it came out and then like you know it’s it’s been I think six years what do you

feel like you got right or what do you like embarrassed about at this point yeah it’s been by the way 2015 so how

nine years nine years wow we actually what’s weird is we’ve written six books

now um which is crazy um but anyways but that all different topics customer success Community Digital customer

success and what it get what right and wrong it’s a really good question I think what we okay what got right was

certainly like the importance of you know retention expansion net retention that’s like a no-brainer that one’s very

clear I think the um all the principles of like getting to customers early

before they you know don’t respond late be more proactive early warning those types of things I’m sure you know you

guys do a lot of in your company um the fact that it is a companywide activity um that other Department’s product that

others have to be involved in it um so a lot of things that were right we have these like 10 laws of Cs and I think

they mostly just apply but I think there’s a few things that I wouldn’t call them wrong but at least that need to radically change one is it can’t be a

discipline where you throw people at the problem I think that is the thing that is a a a byproduct of the zero interest

rate world where money was free and flowing and whether it’s venture capital or public Capital money was everywhere

and so you’d be like yeah let’s hire more csms let’s hire more csms let’s hire more sales people that’s how some more marketing and pop more engineers

and that’s just that that game is not only just over temporarily it’s never going to go back to what it was so I

think making it so people dependent is been a is a problem so that’s one thing

that really needs to be fixed and that’s you know digital self-service we’re doing a lot of stuff in that area in our

product line uh number two is not more clearly defining the role of a CSM so I

think everyy has gone through this now where they’re like oh yeah customer success manager it’s onboarding and

adoption and its outcomes and it’s business value it’s feedback back to product and oh helping Drive expansion

retention it can’t be all those things first of all no one person can do it also that overlaps with all these other

functions so companies are getting real clear like in for example lot of security software companies and

companies that sell to developers they’re like no the csm’s job to be technical

and translate the customers needs to our product features they’re not doing the relationship management they’re not

doing the business value that’s what the salesperson does you know and so making it much more clear and not feeling like

the CSM has to have a monopoly on customer success customer success as a concept is all of your company or my

company or any others CSM is a job and that job is part of the machine it’s not

the whole machine do you feel like um I think one of the things you you highlighted

especially towards the end of the book is just the importance of you know you you you just mentioned it it’s not just the csm’s job but like you really

highlighted the CEO being Allin it’s like not only the company’s job but it’s like your job and I think I’ve I’ve seen

some tweets that have kind of haunted me as CEO from you that are like you know every week I meet with five Executives

in TS and like we’re talking about recruiting about retention about like onboarding new customers about managing

a team and it have you found you know since building uh you know this this

company and also just sort of like I think you’ve really been the guy who’s like pushed the message the building

blocks of the CSM I feel like um have you found that that the CEOs are actually resistant to it is it is it

like they’re like kind of you know whatever they come from a sales background or a technical background so it’s harder for them or is it pretty

clear and they get it yeah I think there’s two different uh paradigms I think the CEOs that come from a

technical background some of them not all are just not always passionate about

interested in or confident in their abilities around customers in general whether their prospects or customers

like so they’re definitely like some companies I’ve talked to including some well-known ones where they’re like yeah our CEO is not interested in sales

marketing SE they just they’re going to delegate that that’s fine there as long as they have somebody good that’s gonna

run that I I think that um and often what they that those companies do is they have like a president or something

who runs all the business stuff right that’s one option one thing um but then there’s these companies where the CEO is

is a business person but they kind of come from more that classic you know I don’t say well I’ll say old school but I

don’t know a better term the older model that’s like you sell a customer you move on to the next one and those I think are

the ones that don’t get it so to speak now there’s a third category that I think do get it but are misunderstood

which is people that believe in customer success retention expansion they just

don’t believe in the people they have like the brutal honest reality there you know this is like all Fields some Fields

like the CEO’s like I love this concept I don’t have the right people to do it you know and there’s actually a talent

Evolution problem there’s a talent Gap in the kind of post sales world because since it was not a strategic before

there’s a lot of people that are really good people but they’re not considered to be as strategic at the executive

level they don’t know how to communicate at that level present to the board you know present things in a bigger

picture versus just like tactical like this is what this customer wants and what’s interesting is it’s a vicious

cycle because they’re not super strategic so therefore the company doesn’t view it this area is strategic

because it’s tied to them and then therefore fewer people want to go into that job because it’s not strategic now

what’s happening though it’s changing I was just at a lunch we hosted on on sort of AI and CS yesterday and somebody it’s

random somebody I knew from like literally 22 years ago because I was I did did a startup and he was like our

intern and this guy’s like then after that became like a GM and a COO and ran

producted companies and he’s now the CCO of some company and I’m like whoa how’ you how’d you end the CCO of this

company he’s like yeah this is where the you know the need was our CEO wanted to put somebody really great into this so

that’s what’s interesting is you’re seeing Talent come into it because people are seeing that this is an

important area you know and people are putting talented people from inside their company into the Cs

World it to make sense I I think when I you know at least I look back to my first first right out of college job I

was like an SDR in Manchester New Hampshire working at a company called Dy remember that great great company

great team and you know um one one of the things that I experienced was I I became an account executive and I I

would almost consider it more of like an account manager and we didn’t have customer success we had customer support

and we had you know account managers were were effectively Sal people and all

I focused on all of my time was upsell expansion but like very little to zero

success you know like helpfulness understanding their road map their priorities the value that I could

bring to them like I I thought at the time I was understanding the product and

our company and what they would need but in retrospect now I’m like I did not even go close to what this this role is

now and what you’re expected to do so yeah I mean when I think about your your point around being able to present to the board or present to the executive

team or sponsor whatever it’s pretty extensive what you need to do versus what you used to have to do it’s so true

and you know it’s interesting I was talking to the CIO of a of a big company today like two hours ago um Fortune 500

company and I was present their customer I was showing her her vision and she’s like oh this is great um and she’s like

because the reality is today she’s the CIO so all these other vendors Celtic and she’s like the reality today most

vendors they are just calling me a month or two before the renewal you know that’s the the time and so customer

success hasn’t yet finished the job there’s still a lot more to go yeah I

don’t think you’re gonna be finished for a while it sounds like uh so that’s that’s actually great right yeah exactly

I like grateful to have something to do in this world right so um you mentioned earlier you know you love Zoom slack all

this kind of stuff and I I think you know if at least from my view on Twitter

Twitter is just full of people who hate or despise dislike and then some people

are really excited about remote work hybrid in Office return to office like whatever it is everyone is kind of

grinding an axe in a SP certain area um sounds like you’re kind of bought in you

get it but like how do you feel about you know up and coming upand cominging folks who are working remotely how do

you feel about managing a remote team obviously it’s like a little bit different and while you are excited like how do you feel like the

team and then also other companies are doing yeah it’s funny because Twitter is the place where you see a in general

there’s a bias towards people saying I hate X or whatever and it’s not my style

so I’m not a this is not you know not my thing and also I don’t believe that

things are perfect either and I think most things in life are just tradeoffs

you know almost every single thing in business is a trade-off there’s like not there’s pros and cons to everything so I

actually have initially when when um so we just a little background we have been

pretty distributed from day one even before Co because we when we

started uh one of the co our co-founders was in India um and so we have a big

team in India now it’s about 700 people and that team amazing team like are like

incredible like top talent every and um but because of that you know it’s like us India we weren’t all in one room

anyways you know like from the beginning so we were like doing the you know I remember in 2013 I remember actually one

of our product managers who was in California he’s like hey I just tried this new video thing out because we were

using some other old video technology he’s like it’s called Zoom and um he’s like we should check it out and then we

used it we like oh this is really cool and so yeah we were like using zoom in the early days and we were doing all

hands in a more distributed model from the beginning and so we when Co happened we actually were like oh yeah this this

is a hard thing for the world and all of us as human beings but from a communication perspective we’re ready to

go because we’ve been doing something like this for a while and so you know it was pretty natural for us to transition

and in the first couple years and maybe first three years I was like hey this is totally fine there’s no downside I Lally

I was would have probably been like one of those people saying it super positive and then I think one of the things was

that was back in the day when we all had the massive Tailwind of like the the like low interest rates postco Spike all

that kind of stuff right which you probably had too everything was easy we thought we were so great all of us are so talented sales are through the roof

right and then of course like the last year and a half two years gave you a reality check that it’s you know we’re a

little more humbl and what it showed me was in a time of just like constancy and

consistency pure remote can work great in a time of change I’m I I’m sure I

know some people with pure remote work work great for us we’re really trying to

get together more in person now does that mean everyone’s in the same office no it’s not possible because we have I

mean there’s no city in America where there’s more than like 10 or 15 people so there’s no place that we would like

be like you got to go back to the office because there’s no it’s not even logical um but getting more together time and

like what that means practically is like we you know we did our employee event brought in one to Vegas together was great um but like you know very

practically I’m doing you know several days a month where people fly in or I fly somewhere and we

just spend a day on you know marketing messaging content or a day on AI

strategy or a day on whatever and it’s in person in fact I held my quarterly offsite for my exact team last week and

and also some other people and one of the rules I have in these inperson meetings is no computers no projector no

Zoom flip chirs notebooks like going back in time and

and by the way like after the meeting last week people were like one of the best things you did was having no

computers no projectors because everyone was so present they were so calm they weren’t frenetically

multitasking and so I think you have to compensate well sorry there’s no have to

we have had to for our company had to compensate for the fact that we distributed by spending more time

finding ways to get together last comment I make I do think that um that doesn’t help for that scenario you

described the early career person that’s one where I think it’s tough like we’ve talked about you know are there certain

early career jobs where you should open an office and everyone has to be there and so that could be something we do we

haven’t done yet but um I do think it’s harder it really is my daughter mentioned her before I remember her

telling me you know couple maybe last year she’s like I don’t want to start my job in a remote work environment like I

want to be in a company and learn but also meet friends and like you know whatever right like that’s the thing

that you get so I’m again I’m really a believer in office isn’t all perfect and

remote’s not all perfect you gotta whatever you do you have to just balance out the weaknesses yeah absolutely I I I

tend to feel very similarly I mean like I grew up in New Jersey with a dad who was investing Banker on Wall Street and

if he was gonna work he had to be in the office yeah and we actually one year we bought a Toyota Land Cruiser it snowed

two and a half feet and he was like I got to go in today he was the only one on the highway he got in the city did

his work but like wow so different and it’s so crazy and on the on the other hand um you know like when I was

probably four years into my career I got an email to interview with a company called gitlab which was one of the first

remote companies great great company yeah and the CEO was like hey why don’t you just come to my office which also happens to be my apartment and I just

thought it so weird but like now it’s like totally I mean maybe maybe the

apartment office combination feels weird but like the idea of remote and and like talking to somebody that they’re not in

office it’s it totally makes sense so yeah it’ll be really interesting for our kids uh to see especially like I grew up

doing a uh what’s it called like you know go to work with your parent yeah yeah take your kid to work what do you guys do anything with that like what’s

that look like it’s kind of interesting there is a take your kid to workday which actually has a decent number of

kids it’s more for little kids so my kids don’t but um they send they send like packets to the the the houses with

like crayons and stuff like that it’s it’s cool I think what’s interesting is I think the kids have fun it seems like

I mean they’re little kids so they have fun with kind of anything I think it’s actually I miss the like that’s one of

the things I really miss I remember the take your kids to workday in the office and those are so sweet meeting these

kids and really meeting them so yeah there’s some things you do lose for sure yeah um let’s see a couple more

questions for you and um you know I think I think one other one one thing that I’ve been thinking a lot about especially you know becoming a CEO

you’ve done it a couple times I imagine you have a little bit of a Playbook or like a really well-defined one and I’m

kind of curious like what what kinds of things when you started gain site when you started at live office were you like

all right boom first 90 days these are the few things I’m doing how did you make it successful yeah I I think some

of the stuff is like obvious like you got to make your assessment of the current situation or whatever I think to

me practic it’s the Practical thing is like how do you how do you do things so

a few things for me um that less gainsight is from the beginning but like

any existing thing if you come in like that maybe this this the spirit of your question and doesn’t matter if you’re

CEO if you’re leader a VP of customer success or sales I think this kind of applies thing so building your like

listening tour what I mean by that is what are the ways you’re going to learn what’s going on early on and so that

means you know employees customers and that’s where you have to figure out based on the size what’s practice so for

example we hired a new C she starts in a you know a couple weeks and you know gain sight’s too big for her to meet

every employee oneon-one right this is not going to work so setting up round taes right how do you compose the round

tables who’s going to go do them so one thing is that like just getting those listening posts in there second thing is

okay getting and by the way inside that would be the board to like all the stakeholders getting conversations

learning but also having them feel like you’re listening because that’s part of the listening post make them feel like

you’re listening right that’s like that’s super important and then um having enough time to then have a high

level vision and sharing that so I make my employee my new Executives present to

the company within the first 90 days what’s what do they learn from the listing post what’s their Vision going

forward what do they plan to accomplish get done not at a tactical level but just like okay you know here’s the

things high level I think we can do better Etc then um a quick win what’s a

quick win you can have for each stakeholder so what’s a quick win for the team it could literally be like I

remember I worked at this company Ean ago and the new CEO said when he comes in one of the things he does is get

expense report stuff fixed because everyone hates expense reports right some policy thing or something there’s

something wrong all the time and so you fix something like that that’s highly visible something for your employees

something for your customers and something for your investors ideally you do one win for each of those and it can

be small it’s not going to be big in 90 days but find something that people see like oh yeah this person they’re taking

action you know we don’t have to wait six months they’re not you know it’s not like like sometimes you you hire

somebody you’re like what exactly are they doing and like nobody knows and so that’s like taking that action

and and really having an action orientation to what you do and then and then the final one is get the right

support and so what does that mean well I mean if you’re fortunate enough to be in a big enough company or a senior

enough person get a great EA just like that is the thing that’s so critical

either it’s one you’ve used in the past or something else right net you um and if it’s on EA get the right like cross

functional support get the right you know maybe you’re leveraging help from the CEO zaa or a chief of staff that

your CEO has or it’s just you know maybe the HR leader that can be a good partner to you get the right support those are

my four that I would put in I I love I love especially those three like the board you know the investors the team

and the you know the customer uh that seems pretty obvious but like you know something that people tend to miss I and

I think to your point there’s a lot of the time where you hire somebody and they just kind of disappear and you’re like waiting and hoping and then you

know maybe eventually they deliver something but I think that urgency that that sort of um speed that you’re

looking for especially CEO is is a high one there for me you okay so two more questions you you

mentioned one that was really interesting you had this AI CS you know what’s the future of or what’s that

looking like um obviously AI is kind of top of everybody’s mind whether it’s

because um you know it’s it’s real and people are actually implementing it and

actually finding ways to use it or it’s just sort of like another topic to talk about that’s exciting where where are

you like what are you guys feeling about Ai and how how are you kind of thinking about either the future or or your current team your workplace oh it’s m i

mean it’s massive it’s it’s interesting because there I know there’s some people that are like asking they’re like oh is

it real or what’s is it hype I’m like like they’re not paying attention and

literally uh you know some of these big companies are pre- buing a hundred billion dollars of Nvidia gpus you know

opening is building aund billion doll data center is talking about eventually having a hundred trillion dollar data

center they just raise money 100 billion valuation I mean this is short term in the for six months or year might be hyp

long term it’s the biggest change in the history of humanity it’s not like a there’s no there’s no parallel it’s not the Internet it’s not cloud computing

it’s not mobile it’s like so much bigger than all of those because there’s never been anything that can simulate a human

being like even close and so it’s just truly people look back you know November

30th 2022 I’ll never forget the date because that’s the day Chad GPD came out and that’s not when llm came out because

every they were built before but that’s where they came very mainstream and yeah I think truly like 100 years sh not’s

gonna be the history books of that day along with you know Pearl Harbor and moonlanding maybe bigger than those and

so so yeah I think anyone that thinks they’re like skeptical they’re like oh my I almost feel bad because I’m like

you may not make it to the next phase from a career perspective like believe that people that don’t know AI stuff are

going to be not able to have jobs in the future and so yeah I’m very passionate now part of it’s also like I’m a

hardcore sci-fi nerd so for the first time in my life I’m living in a Sci-Fi novel you know and it’s exciting

probably scary too but it’s exciting um from a tech perspective the pace is insane I mean the the speed and the

evolution and like the number of new models coming out and the ways people are using them every day it’s just it’s

crazy um so in So within my world doing a ton of stuff we have dozens of

features shipped already broadly there’s a category of stuff that’s about really making csms and other customer facing

people more effective and efficient eliminate data entry um get to the point where you have better information for

your customers have better early warning that’s all real like real stuff that’s shipped and we just bought a company

called staircase. that does like analyze all the communications emails calls and gives you signals on early risk and

customers and then there’s the like how can you push out your customer to have a better self-service experience a better

Community experience Better Learning and training experience um so yeah there’s a ton of like very real stuff over time

how do you build like a virtual CSM that can be alongside your human CSM and like

augment them you know so a lot a lot of stuff I’m very confident it’s all happening very quickly and the other

side of it is I feel a responsibility for making sure employees learn so we’re doing a lot of stuff on educating our

employees on AI both so they can use it internally in their jobs but equally important so it helps their careers long

term so yeah I could go for five hours on this one I I think I think your point about helping the team helping you know

other folks on the in the org understand and appreciate it um one of the things that I do I mean our product is sort of

a visual tool right so like one of the things I do a lot of is anytime I use chat GPT and have a great result where

I’m like excited that it’s helped me save time I just either make a video and share with the team or like screenshot

and put it in there like hey look at this quick Pro like earlier today for example I was was updating some formula

in Salesforce that was pulling data from another tool that we use and I couldn’t get the Tim stamp to go from like liquid

to whatever I wanted it to be and so I just asked chbt and instead of going on stack Overflow for 45 minutes or

whatever it was like problem solved in like no joke like yeah 10 seconds it’s incredible it’s amazing so anyway yeah I

hear you that’s that makes sense um so I I guess like you know last question what

are you most excited about as far as AI when you when you see you know your your

sci-fi background and you see the AI of a movie a TV show who do you feel like

it most likely embodies is it like is it a her is it a data from Star Trek is it

like you know uh is it Terminator you know coming back in time to wipe us out

is it like the Matrix with uh you know Neo at the LA the third movie where where are you ah great question it it so

probably all and we can think of even more and more examples um but I’d say

that um it’s not so the Terminator thing I don’t know it’s you can speculate or

whatever but like what’s the point like yeah if that happens it happens and we don’t have any ability to do anything

about it so that one I’m less worried about but it’s funny because her is an amazing movie um and of course there’s

an aspect that I think people like oh that’s that’s creepy or different or whatever right and there’s a creepy ending to it but um I do think that the

that is true about it is AI is going to feel more human and more like a companion for us and there’s a the

relationship aspect which I’m not commenting on that’s that’s different but from a work perspective just like

it’s truly a a partner for us at work um and you know there’s this term from a

while back so some people know it some don’t they used to say there’s like racing Against the Machine which is what

this term people had of like the you know who’s going to win in a race between the human and the robot or

whatever right and um then there’s racing with the machine meaning we’re going to race together you know and this

is the point some people know this guy Nam rer as well has this idea of Singularity which you know you could

sort of that’s basically humans in AI merg together into new species whether or not that’s real I know some people

like oh my God that’s made up whatever whether it’s that’s real our ability to

like truly bring the best out of humanity through technology it’s already happened I mean literally like you could argue we’re fused to this right yeah

totally we’re all fused to this and so it’s something where I think people are scared by it but they don’t realize it’s

already happening it’s all we already live our lives this way and it’s just

going to get better and more and less um it’ll feel less artificial ironic

ironically artificial intelligence will make things less artificial because today like it’s artificial I have to

type into something I have to switch into a tab I have to cut and paste do do the annoying like trans you take that

whatever information you’re trying to cut and Pace right and this will feel more natural right even though it’s powered by AI I think it’ll actually

feel more natural well I I think you know to to that point and just kind of wrap that up um I I didn’t realize for

for probably a month or two that there was an option that I could click a button and chat GPT would start talking

to me and I I could put my Earp pod in I could talk to it and and I I remember I

I like basically had a 45 minute conversation while I was driving around helping Define and construct the blog

post that I wanted to write that i’ had been procrastinating forever so I’m excited about the future I’ve heard a

lot of people that do that now they’re on a walk or whatever and they just talk to Chachi p as a like as if it was an

executive assistant right so yeah yeah absolutely well this was more fun than talking to chat gbt so thanks Nick for

spending some time with me and how do you know how do you know I’m not an AI come on oh yeah maybe that’s don’t know

yeah all right man good good to meet you and thanks for your time great to see you thanks man for appreciate it thanks for having me