Remote work is the way of the future. During its recent surge in popularity, remote employees saw increased productivity at startlingly high levels–in some cases,…
8 Best Practices for Working Remotely as a Team
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13 Tips for Effective Communication in the Workplace
Have you ever spent precious time trying to decode a long email chain of forwarded and CC’d information, only to find that you’ve lost a necessary attachment somewhere along the way?
Improving a Customer Service Email with Video
What is an easy way to make sure your customer service experience is delivering and exceeding expectations?
5 Habits to a Highly Successful Customer Success Leader
Let’s talk habits of a highly successful Customer Success leader. What do you need to do, have each day to grow–yourself and your team?
How Asynchronous Messaging in Customer Service Improves Customer Experience
…customer service experience This reinforces the importance of customer service and customer experience for a brand. By adopting forms of asynchronous messaging into customer service operations, customers gain the ability…
Why Customer Success Is the Missing Link in Customer Marketing
As long as the strategy and work are defined cross-functionally between Customer Success and marketing, it shouldn’t matter who drives.
Help Desk Management: 6 Key Principles to Set up an Efficient System
…your team to do their best work. 6 Help Desk Management Best Practices 1. Don’t start from scratch. Work with what you have! When investing in help desk software, you…
How Customer Success Should Be Involved in Product Launches
The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
What Is Success?
How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
18 Reasons Why Screen Recording Is Essential For Businesses
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when screen capture software featuring multiple video and recording tools comes in handy.
How to Collaborate: Product Marketing and Customer Success
…the RIGHT information to each other. What is Customer Success Customer Success works with the customer to ensure their goals are being met. The Customer Success Manager (CSM) is responsible…
How imFORZA Uses CloudApp to Save Its Employees Hundreds of Hours
CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.
