8×8 Integration

8×8 brings together voice, video, messaging, and contact center tools to help teams communicate from anywhere. But after a call or message, next steps can be forgotten or misunderstood. That’s where Zight comes in. By integrating Zight with 8×8, your team can send short videos, annotated screenshots, GIFs, and AI-powered summaries that keep conversations moving forward—clearly and efficiently.

In this guide, you’ll learn how Zight transforms your 8×8 communications with fast, visual follow-ups that save time, improve understanding, and enhance customer experiences.

Why Visual Communication is a Game-Changer for 8×8 Users

Real-time calls are powerful—but post-call clarity often requires more than memory or notes. Zight empowers your team to:

• Record short recap videos summarizing calls and action items

• Annotate screenshots to explain instructions, solutions, or proposals

• Create GIFs to demonstrate quick fixes or workflows

• Use AI Smart Actions to summarize long meetings or generate video-based responses

Zight ensures nothing gets lost after the conversation ends—whether it’s with a customer, prospect, or internal teammate.

Top Use Cases for Zight in 8×8 Workflows

1. Post-Call Customer Follow-Ups
Send a Zight video after a call to reinforce the solution, summarize action steps, or guide next moves—without another meeting.

2. Internal Handoff and Escalation
Use annotated visuals or short videos to brief other departments on customer context or internal updates.

3. Sales Follow-Through
After a discovery or demo call, share a personalized video recap to re-engage the buyer and keep deals moving.

4. Visual Support & Troubleshooting
Follow up voice or chat support with GIFs or screenshots that clearly show the fix—improving first-call resolution rates.

How to Use Zight with 8×8

Step 1: Record your call or take notes during your 8×8 conversation.
Step 2: Use Zight to create a video, screenshot, or GIF explaining the key takeaways.
Step 3: Share your Zight link via email, chat, SMS, or CRM—wherever your 8×8 workflows connect.

Zight links are mobile-optimized and easy to access—no downloads, no logins, just instant clarity.

FAQ: Zight + 8×8

Can I use Zight after voice, video, or messaging conversations in 8×8?
Yes—Zight works with all forms of 8×8 communication, providing visual follow-ups that enhance clarity.

Will this replace the need for second calls or long emails?
In many cases, yes. A 1-minute Zight video can eliminate multiple emails or another scheduled meeting.

Can I track viewer engagement with Zight?
Absolutely. Zight provides view tracking and analytics so you know who’s watched and when.

Is it secure for customer communication?
Yes—Zight includes privacy settings, link expiration, and viewer access control for safe, professional sharing.

Pro Tips for Using Zight with 8×8

• Send personalized videos post-call to recap next steps and timelines

• Annotate onboarding screenshots or instructions for new customers

• Use Smart Actions to turn Zoom-style 8×8 meetings into shareable summaries

• Build a Zight folder of reusable responses to common support or sales questions

• Share visual recaps with internal teams to align faster on escalations or updates

Why Zight + 8×8 = Better Communication Beyond the Call

8×8 gets the conversation started. Zight ensures it lands. Together, they help teams communicate not just more—but better. With fewer misunderstandings, fewer repeat calls, and clearer handoffs, your customers and colleagues stay aligned and satisfied.

Final Thoughts

8×8 powers your communication. Zight powers your clarity. Combine the two, and you create faster, smarter, more human workflows that close the loop—without adding more work.

Try Zight for Free and transform your 8×8 communication with the power of visual follow-ups today.