Submitted by: Kim Kadiyala

Learn how Kim and the Zapier team use Zight to provide better support to customers.

About our power user, Kim Kadiyala

‍Zapier uses CloudApp to create GIFs and videos as much as possible. But when words are necessary it’s important to cut down on the time it takes to type and re-type the same message over and over again – as well as cut down on the amount of errors!‍

Since text expansion is a lot like auto-complete on your phone, you can type a predefined set of keys and then the text auto-expands into something that would be more of a pain to type out.‍

TextExpander is perfect for “static” replies – when you need to say the exact same thing, use macros for dynamic replies, pull time and date info, insert custom details manually or even insert info that’s been copied to your clipboard (like a CloudApp GIF).