Outreach Case Study
21 hrs saved every week
How Outreach saves 21 hours a week on bug reporting by showing instead of writing long descriptions.
Key Success Outcomes
Where Outreach saw the most impact
The Challenge
Outreach's Technical Support team needed a faster process for tracking and fixing bugs, to keep Product and Engineering moving.
"Instead of writing out a huge long descriptive text answer, we show rather than tell."
Andrew Mewborn — Team Lead, Outreach
The Zight Solution
Every bug gets logged in Zendesk against a template — steps to reproduce, date reported, expected behavior, workaround — with a screen recording showing the issue and screenshots of any console errors. The same ticket, with its recordings, gets pushed to Jira so engineers can prioritize and ask for more detail without another back-and-forth.
The Results
Recording a 'steps to reproduce' video takes seconds and avoids miscommunication, which customers notice too — in some cases a quick recording replaces a call entirely, freeing the team for more strategic work.
See what your team could measure.
Zight is free to start — no credit card, no install required to receive a recording.