Customer support is the backbone of a successful business. It’s the difference between negative reviews and positive reviews and it can foster positive word of…
3 Mistakes to Avoid in Customer Support
Read More
Customer Support 101
What Does Customer Support Entail? Customer support encompasses services businesses offer to help customers get maximum value from their products and solve their problems. Customer…
How Much Time Could CloudApp Save You?
Jeannie Walters notes we can no longer think of the digital customer journey as separate from the larger customer journey as a whole. In the…
CloudApp Named A “Top 10 Hottest Product” by Amplitude
CloudApp was named one of the top 10 hottest products in Amplitude’s Inaugural Product Report for 2021. Check out how we rank among others
7 Strategies for Reducing Customer Support Response Times
Your customers are the foundation of your business. Without them, your company won’t ever realize its maximum potential—so you need to meet their needs and…
7 Ways Augmented Reality Can Boost Sales and Customer Experience
…customer satisfaction. AR can generate more conversions and helps customers shop online and in stores. Technology creates authentic visual and tactile connections between customers and the products they wish to…
3 Biggest Mistakes in Customer Success
…become pain points. This can affect customer experiences immensely. The following practices can help you deliver proactive support: Chatbot. Leveraging chatbots can help your brand prioritize customer service by automating customer…
6 Tips for Beginning Customer Support Managers and Employees
You might have a great product, but if your customer support is unreliable, unhelpful, or hard to contact, customers will hear about it, and you’ll…
What Makes a Good Customer Success Manager? Top 10 Tips
Customer experience has overtaken product and price as a reason for customer loyalty. This makes customer success more critical than ever. But while technology is evolving rapidly, it can’t replace the human touch – which is why you need an excellent customer success manager. But how do you find or train the right one? Read on to find out!
How to Hire a Customer Success Manager
Find out who customer success managers are, their key roles, essential skills, and qualities, as well as salary expectations. We also discuss how Zight can empower the customer success manager’s work, ensuring customer loyalty, continued satisfaction, and your business’s growth!
5 Strategies for Helping Angry Customers
Ellie Wu notes that “people-pleasing is driven by fear, threat, and dread towards an unsustainable path to failure.” When a customer is angry with us,…
3 Reasons Customers Leave (And 3 Reasons They Stay)
Customers are the foundation of business. Attracting and keeping existing customers is a top priority for any business. Ironically, these are also the top challenges…
