Zight Blog

…to you, it the best rarely will. Hiring managers should be sourcing talent in tandem with recruiters. This is time well spent as it helps the recruiting team align on…

In creating a new Customer Success job, you need to think through the key focuses for the role, the job description and the interview process.

In customer support, you’re bound to have difficult customer conversations. Often, people get confused, have bad days, and things go wrong. However, difficult, disgruntled, and…

Written by Joseph Martin, Co-founder & CEO of Zight  ·  February 7, 2022 Shep Hyken notes, “I’m often surprised at how companies find ways to improve…