If you keep your customers delighted, they’re more likely to do business with you in the future and spend more money on your business. Today,…
5 Secrets to Successful Customer Support Teams
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Press Release: CloudApp Announces $9.3M Series A Fundraising Round
Visual work communication tool helps reduce time-consuming Zoom calls and endless Slack/Email notifications, save teams dozens of hours per week.
Announcing CloudApp’s $9.3M Series A Fundraising Round
Today, we’re announcing our $9.3M Series A fundraising round, led by our good friends at Grayhawk Capital and Nordic Eye.
3 Tips to Guide Customers Through the Purchase Funnel
When your sales and marketing terms align towards achieving a common goal and work efficiency alongside each other, your brand benefits by making more sales…
5 Customer Support Staffing Strategies
…look at how you hire the right staff, ultimately reducing the employee turnover rate. People often confuse staffing strategies with recruitment strategies; however, they aren’t the same thing. Recruitment is…
5 Reasons For & Against Tiered Support – from Real Customer Support Teams
There have been rumblings in the space claiming that tiered support is dead. What do real customer support experts think about this? We asked them.
Making Customer Support Management Profitable
Launching and selling great products or services for any successful brand is only half the battle because offering exceptional customer service is equally important. After…
Scaling Digital Engagement in Personal Ways
If you’re ready to build strong, lasting relationships with customers, but you aren’t sure where to begin, it’s all about prioritizing your customers and employees…
4 Ways Managers can Train More Effectively
Managing a team is daunting. However, when it comes to training teams, nearly 75% of managers are unhappy because the training offered didn’t accomplish goals….
Developing Key Talent In New Employees
Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically…
5 Ways Customer Service Finds Your Fans
It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage…
CS Data: Track Customers and Demographics
Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support…
