Zight Blog | Product, Engineering, Sales, & Customer Support Content

Zight | February 16, 2022

How Can You Turn Customers Into Brand Advocates?

It’s plain as day on social media: There are brands that have customers who are avid fans. These customers create free marketing, essentially–they post, engage with their own communities organically…

Zight | February 15, 2022

Using Asynchronous Video in Customer Support

A new live chat support study by SuperOffice reports that 21% of businesses don’t respond to live chat requests. In addition, with increasing chat volumes each…

Zight | February 11, 2022

How to Make Difficult Customer Conversations Easier

In customer support, you’re bound to have difficult customer conversations. Often, people get confused, have bad days, and things go wrong. However, difficult, disgruntled, and…

Zight | February 9, 2022

The Reality of Zoom Fatigue (and How to Fight It)

When the COVID-19 pandemic first hit, businesses quickly transitioned to remote work. Sadly, many employees found themselves tired and burned out by the tools meant…

Zight | February 8, 2022

CloudApp in Real Life: How “Today’s Business” Saves Time and Boosts Professionalism

We recently had the chance to sit down with Joe Sanfilippo, Today’s Business’ Manager of Growth and Partnerships, and talk about his team’s experience with CloudApp.

Zight | February 7, 2022

How to Use Screenshots in Customer Success

Shep Hyken notes, “I’m often surprised at how companies find ways to improve a customer experience with something that has nothing to do with what they…

Zight | February 4, 2022

Brands with the Best Customer Service

…the Best Customer Service Positive customer service experiences are a result of customer-centric staff who excel at: Responding fast. Customers appreciate quick customer support response times when they highlight a…

Zight | February 2, 2022

Casual Workplace? Just Press Record

The modern customer experience should go above and beyond traditional customer support methods. It must incorporate customer preferences and expectations into every customer-brand touchpoint. Meeting…

Zight | February 2, 2022

How Can You Justify the ROI of a Customer Success Manager?

Customer Success Managers (CSM) support customers transition from sales prospects to active users. CSMs are laser-focused on loyalty, building long-term relationships. That’s why we asked six Customer Success professionals a specific question.

Zight | February 1, 2022

My Top 3 Strategies for Customer Success Recruiting in 2022

Finding the right candidates in this current climate is extremely challenging. This is an especially hot topic for customer success (CS) leaders.

Zight | January 31, 2022

The New Normal for Customer Support

COVID-19 has affected billions of lives and people’s attitudes towards remote working. Governments across the globe are balancing easing lockdown restrictions with infection rates, allowing…

Zight | January 28, 2022

In-Person Customer Service vs. Virtual

…customer tension, resulting in delighted customers and customer service agents. Improve Customer Response Times with Zight (formerly CloudApp) Zight (formerly CloudApp) is a revolutionary customer support tool that can help…

How Can You Turn Customers Into Brand Advocates?

Using Asynchronous Video in Customer Support

How to Make Difficult Customer Conversations Easier

The Reality of Zoom Fatigue (and How to Fight It)

CloudApp in Real Life: How “Today’s Business” Saves Time and Boosts Professionalism

How to Use Screenshots in Customer Success

Brands with the Best Customer Service

Casual Workplace? Just Press Record

How Can You Justify the ROI of a Customer Success Manager?

My Top 3 Strategies for Customer Success Recruiting in 2022

The New Normal for Customer Support

In-Person Customer Service vs. Virtual

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