Level Up Your Support Game with Zight’s New Zendesk Integration + Request Video Feature

Helping your customers just got a whole lot easier. We’ve been cooking up some exciting updates over here at Zight, and we’re finally ready to share them with you. Whether you’re a support superstar or someone just trying to help customers faster (without the endless back-and-forth), this one’s for you.

Say Hello to the Zight + Zendesk Integration

You can now bring the power of Zight directly into Zendesk! That means you can record step-by-step screen walkthroughs, request videos from customers to see exactly what they’re experiencing, annotate screenshots to highlight key details, and drop in quick GIFs for simple, visual explanations — all without leaving your support ticket. It’s all about faster answers, clearer communication, and fewer back-and-forth emails asking, “Can you show me what you mean?”

Here’s what you can do with the new integration:

• Drop in visual explanations—right in your support replies.
• Speed up resolution time with clear, visual guidance.
• Cut the confusion with step-by-step videos or screenshots.
• Deliver better experiences and boost customer satisfaction.

We’ve all been on those endless support threads trying to describe something that would take two seconds to show. That’s the problem Zight is solving inside Zendesk.

Introducing: Request Video

Ever wish your customer could just show you what’s going wrong instead of trying to describe it in a novel-length email? Now they can. Request Video lets you send a simple link so your customers (or even teammates) can record and send a video without needing an account or downloading anything. It’s as easy as “Click, record, done.”

Why Request Video is a game-changer:

• Quickly diagnose issues—no more guessing what they mean.
• Watch and listen for better context (so you can fix it faster).
• Keep everything in one place—videos go straight to Zight (and can be shared in Zendesk too!).

And let’s be honest: less friction = happier customers.