How can you leverage video messaging to communicate and share asynchronously? We can actually use video to collaborate more efficiently and be more strategic with our customers and teams.
How Customer Success Should Be Involved in Product Launches
The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
Stop Saying Customer Success vs Support
…you would even mention customer support and customer success in the same sentence. While customer support and customer success are different teams with different purposes, they are very much partners….
Dear, Customer (What I Wish My Customers Knew About My Job)
In working in customer success, there are some things we leave unsaid. In this article, I look at some things we often don’t directly say to customers, but we just hope that they know.
How to Create a New Customer Success Job from Scratch
In creating a new Customer Success job, you need to think through the key focuses for the role, the job description and the interview process.
