Customer support teams today are under more pressure than ever. They’re expected to resolve issues faster, communicate clearly across multiple channels, and deliver a seamless experience — all while staying efficient and scalable.
To do that, they rely on tools that help them create and share support content efficiently. Two options in that space are Zight and Tango — but these tools are built for very different workflows.
Let’s compare how each tool stacks up specifically for support teams who need to create, manage, and deliver content in real time.
What is Tango?
Tango is a documentation tool that automatically creates step-by-step guides by capturing your clicks as you work. It’s designed for internal use — onboarding, SOPs, and team training.
When you click through a task, Tango captures screenshots and annotations to produce a visual how-to guide. It’s fast and useful for creating static, repeatable processes. However, it’s limited to keyboard/mouse-based workflows and doesn’t support screen recording, voice, or multimedia content.
That makes it less effective in high-context, real-time environments like customer support.
What is Zight?
Zight is your AI hub to record, request, and share videos, screenshots, and automated step-by-step guides.
Zight helps teams across support, product, marketing, and beyond capture their workflows, communicate clearly, and move faster, all with powerful built-in AI features.
For support teams, Zight enables agents to:
- Record walkthroughs using screen + webcam + mic
- Instantly turn those into step-by-step guides with Smart Actions
- Use AI Word Dictionary and Personalization to ensure consistency
- Add Smart Chapters so customers can jump to specific moments
- Share content across Slack, Zendesk, Confluence, and more
Key Differences in Support Workflows
✅ Use Case: Explaining Complex Issues to Customers
Tango: Only supports static screenshots with annotations. No voice or motion.
Zight: Allows agents to record their screen, narrate steps, and auto-generate a guide. This lets the customer both watch and follow along, ideal for resolving complicated issues.
Why it matters: Many support tickets are nuanced and need visual and verbal context. Zight delivers that.
✅ Use Case: Reducing Repetitive Work
Tango: You must perform the task again to re-record the guide if something changes.
Zight: With Smart Actions, agents record once, then let AI generate and update the guide when needed. You can edit or regenerate steps without starting over.
Why it matters: Support content often needs updates after product changes. Zight makes that fast.
✅ Use Case: Ensuring Consistency Across a Support Team
Tango: No tools for terminology control or team-wide customization.
Zight: The AI Word Dictionary automatically replaces brand names, acronyms, and common errors, across all AI-generated content.
Why it matters: Keeps support docs consistent and on-brand, even across a large team.
✅ Use Case: Sharing Across Tools
Tango: Supports KB embedding and sharing within its own workspace.
Zight: Offers direct link sharing, embeddable content, and integrations with Zendesk, Slack, Confluence, Jira, and more.
Why it matters: Support teams need to send help quickly across multiple channels, Zight makes that seamless.
AI-Powered Features: Zight Takes the Lead
Tango has no native AI features. Zight, on the other hand, has an entire suite of tools designed to reduce the manual work of documentation:
- Smart Actions – Turns screen recordings into step-by-step guides
- Smart Chapters – Breaks videos into linkable sections for easy scanning
- AI Word Dictionary – Automatically corrects terms across teams
- AI Personalization – Keeps tone and style consistent without rewriting
- Auto Transcriptions & Captions – In 50+ languages
- AI Summaries & Titles – Generate polished, ready-to-share content
All of this is designed to help support teams resolve tickets faster and document better, without extra effort.
Final Thoughts: Which Tool Is Right for Support Teams?
Tango is a solid solution for creating internal documentation. But its limitations around multimedia, updates, and integrations make it less suited for modern customer support teams.
Zight was built to handle the demands of support:
- Deliver faster answers
- Communicate more clearly
- Reduce workload with automation
- Share content across platforms
- Keep tone and brand consistent
If your team is spending too much time recreating content, rewriting steps, or manually managing updates, Zight is the upgrade that makes support easier.
