AI agents, outcome-based pricing, and next-gen customer insights stole the show at Zendesk Relate 2025. Here’s what stood out — and how Zight fits into the future of support.

Discover how AI agents are transforming customer support — from resolving low-value tickets to unlocking smarter, faster workflows for support teams.

Tech journalist Nicholas Thompson explores six urgent questions about AI, ethics, and the future—challenging us to rethink how we build and use technology.

Zight’s new Request Video feature takes the guesswork out of customer support. Now, support teams can easily ask customers to record and share a quick video showing their issue, making it faster and easier to diagnose problems, reduce back-and-forth, and close tickets with confidence