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Request Video in Action: Get the Answers You Need, Visually
Watch how Zight makes it easy to request videos from customers or teammates.
Why Request Video?
Support teams waste hours each week deciphering vague messages, tracking down screenshots, or jumping on calls just to understand what went wrong. With Request Video, you get straight to the point. No more back-and-forth. Just clarity.
How Request Video Works
Visual Feedback, Zero Friction
From the Zight dashboard, click on Request Video button to send a Request Video link to a customer, teammate, or user.
Your Customer Records in Seconds
They record a video from their browser, no sign-in or download required.
Integrated with Your Workflow
The video appears in your Zight dashboard in Request Links or connected support ticket.
Connect Request Video to Your Chatbot
Enable users to record their screen directly from the chat window. No friction, no confusion, just clear visual feedback.
"Request Video is so much better than users trying to explain what’s happening in an e-mail or sending me photos or videos from their phones. I can see exactly when an issue occurs and what is causing it. We are primarily Chromebook, with some Windows PCs, so not having to download any software to make and send the recording is ideal! I will definitely continue to use this feature. The main reason I switched to Zight is that it’s completely cloud-based. Also, the AI has been a huge help with professional development videos by automatically adding chapters and turning videos into printed step-by-step guides."
- Edward Wikstrom, Director of Technology, St. Dominic High SchoolWays to Use Request Video
Report Bugs with Context
Let users show exactly what’s broken without needing a Zoom call or back-and-forth emails.Collect Customer Testimonials
Ask customers to record quick video feedback or wins, perfect for marketing or success stories.Gather Async Team Updates
Use it internally to align across time zones or teams without meetings.Request a Presentation from a Teammate or Client
Ask teammates or clients to record walkthroughs, updates, or recaps, no meeting needed.Ask for Beta Feedback
Send a Request Video link to beta testers and get rich, visual feedback straight from the source.Speed Up QA to Engineering Workflows
Let QA teams share test results, edge cases, or regressions with video so engineers can focus on fixes, not recreating issues.Discover the Benefits of Request Video
Faster Resolutions
See the issue, not just a description. Visual recordings speed up understanding and help your team resolve requests in record time.
Avoid Unnecessary Calls or Meetings
Skip the scheduling struggles. Get the clarity of a conversation without hopping on a call, ideal for async teams and busy customers.
Simplified Workflows
Capture and share insights visually. Use Request Video to guide new teammates, collect user feedback, or report bugs more effectively.
Secure Video Storage
All videos are securely saved in your Zight dashboard, ready to review, share, or reference anytime.
Explore Other Zight Features
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Security You Can Count On
Zight is built with SOC 2 Type II, HIPAA, and GDPR compliance, and hosted on AWS. We also support domain-level controls to keep your data private and protected.
Learn More About Our SecurityEmbed Instant Video Requests into Your Platform
Want to Bring Instant Video Requests to Your Own Platform?
With Zight’s SDK, you can seamlessly integrate Request Video into your website or app, allowing your users or customers to record and share videos instantly, just like the experience you’ve seen. Effortless video communication, built right into your platform.
Learn more about our SDK here..
Join over 5m+ users today
Get Zight For FreeFrequently Asked Questions
In most situations, Zight SDK can be implemented in less than a day with just a few lines of code. If a more complicated implementation is required, Zight can provide support to get you up and running as quickly as possible.
Zight SDK is compatible with multiple platforms including web (JavaScript), iOS (Swift), and Android (Kotlin/Java). This ensures you can integrate our video recording technology seamlessly, regardless of your development environment.
Yes, Zight SDK offers extensive customization options allowing you to align the video recording feature with your app’s branding and user interface design, ensuring a consistent user experience.
Zight is SOC 2 Type 2 compliant. User privacy and data security are our top priorities. Zight SDK is designed to comply with GDPR, CCPA, and other major privacy laws. Video recordings are encrypted and securely stored, with detailed control given to both developers and users over data handling.
Zight SDK is optimized for minimal impact on app performance and size. We ensure that our SDK is lightweight and efficient, maintaining a smooth user experience without significantly increasing the app’s footprint.
Absolutely. Zight SDK is built to scale, supporting high volumes of video recordings without compromising performance. Whether your app has a few users or millions, our infrastructure is designed to handle your needs.
Our standard SDK package includes generous limits on video recording length (up to 5 minutes). If additional length is needed, we offer paid plans to accommodate different usage levels, ensuring you only pay for what you need.
Zight is committed to regularly updating the SDK to maintain compatibility with the latest operating system versions and mobile devices. We monitor and test against upcoming releases to ensure your integration remains stable and functional.
Request Video is a modern customer support solution that allows support agents to send customers a simple link to record and share videos of their issues.
This eliminates lengthy phone or email exchanges and provides exceptional customer service by enabling visual problem-solving.
Zight’s Request Video feature eliminates all the traditional barriers to video customer support.
Instead of requiring customers to download apps, create accounts, or learn new technology to record a video, support agents simply create and send a link.
Customers click the link and can immediately record their screen, voice, and camera—capturing both visual, mic and system audio files simultaneously with no technical setup required.
The customer support videos are automatically sent back to the support ticket, making it incredibly simple for customer service teams to see exactly what’s happening and provide exceptional service.
Video is transforming customer support because it solves the fundamental communication barriers that plague traditional support methods. When customers struggle to explain technical issues through text or phone calls, frustration builds, and resolution times increase.
Request video eliminates this friction by allowing customers to show exactly what they’re experiencing instead of trying to describe it in words.
In fact, 68% of people prefer watching a video to solve an issue with a product instead of contacting a company’s customer support team, but more importantly, when customers can record and share videos of their problems, it provides support agents with immediate visual context.
Businesses that utilize video for complaint resolution experience a significant 40% decrease in resolution time. So, the visual approach not only improves customer engagement but also enables support staff to diagnose and resolve issues faster.
Request video dramatically reduces resolution time by eliminating the guesswork phase of traditional support.
Instead of support agents spending time asking clarifying questions and customers struggling to explain technical issues, customer support videos got the extra mile to provide immediate visual context.
A problem that might take 5-6 email exchanges to understand can be diagnosed instantly with a 30-second video.
Request Video is particularly effective for customers to visually demonstrate support issues, including:
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Technical troubleshooting and software bugs
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User interface problems and navigation issues
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Hardware setup and installation guidance
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Feature demonstrations and how-to questions
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Customer feedback collection and product reviews
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Account setup and configuration assistance
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Onboarding videos where customers show confusion during setup
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Content marketing asset creation where customers demonstrate use cases
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Any visual problem that’s difficult to describe in text
Yes, Zight’s Request Video integrates directly with Zendesk and other major support tools.
Support agents can generate video request links right from their existing tickets, and submitted customer service videos automatically attach to the corresponding support case.
Request Video will keep all communication in one place while adding visual context to your current customer experience workflow.
