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Bring Visual Communication to Intercom with Zight
Request videos, capture feedback, and share visual context without leaving Intercom.
Why Integrate Zight with Intercom?
Resolve Tickets Faster
Cut resolution times by eliminating back-and-forth emails.
Make the Experience Easier for Customers
Give customers a simple way to show what’s wrong in seconds.
Get the Full Picture to Troubleshoot
Videos come packaged with context and logs so your team can act, not guess.
Stay in One Workflow
Handle requests, visuals, and sharing directly in Intercom without switching tabs or tools.
How Intercom and Zight Work Together
Request, capture, and share visuals seamlessly inside your Intercom conversations.
Coming soon to Intercom + Zight
New ways to share and connect with customers right where conversations happen.
1-click Integration
Whether it’s a step-by-step guide or a bug report, easily share your Zight content to Intercom without leaving the app.
Request Video in Intercom’s Fin Chatbot
Enable customers to send or receive Zight video requests directly through Fin.
Teams using Zight with Intercom resolve tickets 10x faster
Request AccessFrequently Asked Questions
Simply capture your screenshot or video using Zight, copy the shareable link, and paste it into your Intercom chat.
No extra software is required! Zight works effortlessly with Intercom by using shareable links.
Yes! You can highlight key points, add text, and draw directly on your screenshots and videos before sharing.
Zight offers a free plan with core features, while integrations are included in our paid plans. Visit our pricing page for more details.
Absolutely! Your team can view and discuss visuals shared via Intercom, making customer communication more efficient.
They’ll see a simple prompt to record their screen or webcam in the browser. Once they finish, the video appears instantly in your Intercom thread with all the context you need.
Yes! Customers don’t need a Zight account. They just record and send their video when prompted.
When you share a Zight link in a conversation, it automatically unfurls so customers and teammates can preview the video, screenshot, or GIF right in the chat.
The Ultimate Guide to Using Zight with Intercom: Resolve, Engage, and Convert with Visual Communication
Intercom helps businesses connect with customers through real-time chat, bots, and messaging—but sometimes text alone isn’t enough. That’s where Zight comes in. By integrating Zight with Intercom, your team can embed short videos, annotated screenshots, GIFs, and AI-powered summaries into customer conversations—delivering support and sales responses that are faster, clearer, and more personal.
In this guide, you’ll learn how Zight enhances the Intercom experience by making communication more human, helpful, and visual.
Why Visual Communication is a Game-Changer in Intercom
Text replies can lead to confusion, misinterpretation, and longer resolution times. Zight helps your team:
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Record quick personalized videos to walk through answers or product demos
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Annotate screenshots to show exactly where to click or what needs fixing
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Drop in GIFs for visual step-by-step guidance
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Use AI Smart Actions to summarize calls or generate helpful video responses
Whether it’s support, onboarding, or sales—Zight helps you show instead of tell, right in Intercom.
Top Use Cases for Zight in Intercom Workflows
1. Visual Customer Support
Skip long blocks of text—embed a Zight video or screenshot in your support chat to instantly solve customer problems with clarity.
2. Sales Outreach & Demo Recaps
Add personalized videos into Intercom messages to walk through features, answer objections, or summarize a live demo.
3. Product Walkthroughs in Chatbots
Embed Zight GIFs and videos into Intercom bots to answer FAQs visually and boost self-service rates.
4. Customer Onboarding & Retention
Send welcome videos, tutorial walkthroughs, or milestone messages via Intercom to drive adoption and delight.
How to Use Zight with Intercom
Step 1: Record your content using Zight (video, GIF, or screenshot).
Step 2: Copy your Zight share link.
Step 3: Paste the link directly into Intercom chat messages, outbound campaigns, bots, or help articles.
Zight links unfurl beautifully in Intercom, offering instant, mobile-friendly access to your content.
FAQ: Zight + Intercom
Can I use Zight in both live chat and bots?
Yes! Zight links work in live agent replies, automated bot flows, outbound messages, and email follow-ups in Intercom.
Will Zight impact chat speed or user experience?
Not at all. Zight links load fast and play instantly—on desktop and mobile—with no downloads or logins required.
Can I track if users view my videos or content?
Absolutely. Zight provides real-time view notifications and engagement analytics.
Is Zight secure for customer communication?
Yes—Zight offers link privacy settings, expiration options, and viewer permissions to keep your content secure.
Pro Tips for Using Zight in Intercom
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Use Zight videos in macros (saved replies) for common support issues
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Create a Zight video library for onboarding, troubleshooting, and feature tours
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Annotate UI screenshots to provide crystal-clear guidance inside the chat
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Add personalized video messages to outbound campaigns to increase response rates
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Use Smart Actions to convert recorded Zoom/Meet calls into summarized Zight follow-ups for customers
Why Zight + Intercom = More Efficient, Engaging Conversations
Intercom makes customer communication seamless. Zight makes it visual, fast, and unforgettable. Whether you’re solving support tickets, converting leads, or guiding new users—Zight ensures your message is received, understood, and appreciated.
Final Thoughts
Intercom keeps you connected. Zight makes you clear. Together, they create a customer experience that’s visual, human, and efficient.
Try Zight for Free and supercharge your Intercom conversations with visual-first communication today.
