In today’s fast-paced digital economy, exceptional customer support is no longer a luxury, it’s a necessity. Whether you’re a growing startup or an enterprise brand, creating smooth, scalable support experiences can make or break customer loyalty. This is where Zendesk shines: a powerful customer service platform that brings all your communication channels into one intuitive system.
And when paired with Zight, Zendesk becomes an even more robust solution. Zight’s visual communication tools, including screen recordings, GIFs, screenshots, and AI documentation, help support teams resolve tickets faster and with greater clarity. Features like Request Video and auto-publishing documentation to Zendesk Guide help bridge the gap between support conversations and self-service success.
What is Zendesk?
Zendesk is a cloud-based customer support software platform that enables businesses to manage and streamline interactions across all communication channels, from email and chat to social media and voice calls. Its primary mission is to help businesses build meaningful relationships with customers through fast, seamless, and personalized support experiences.
Designed for ease of use and scalability, Zendesk is built to serve everyone, from small teams to large enterprise support operations. It consolidates support requests into a centralized platform, allowing agents to monitor ticket statuses, manage workflows, and deliver efficient support from a single interface.
Zight’s Auto-Generated How-To Documentation
Zight allows support agents to quickly record videos or screenshares and then use AI to auto-generate step-by-step written documentation from those recordings. With just one click, the content can be published directly to Zendesk Guide.
This means your team can:
- Turn every visual walkthrough into a self-service knowledge base article
- Use Smart Actions to transcribe, summarize, and format content
- Avoid repetitive tickets by improving self-help options
- Keep documentation fresh and fast without burdening support agents
Zight turns your agents into doc creators without adding work.
Zight + Zendesk Integration Overview
Zight integrates directly into the Zendesk agent interface, enabling:
- Screen recordings shared directly in tickets
- Requesting videos from customers
- Annotated screenshots and GIFs embedded in replies
- Auto-publishing to the Help Center
- Visual macros for repetitive requests
Support becomes not just faster, but clearer and more human.
Request Video Workflow
One of the most powerful features of the Zight + Zendesk integration is the Request Video option. Agents can prompt customers to share a screen recording of their issue right inside the Zendesk ticket view.
The process is simple:
Step 1. Agent clicks “Request Video”
Step 2. Agent adds a short note for the customer
Step 3. Customer receives a link and records their screen
Step 4. Video is auto-attached to the ticket
Top Use Cases for Zight in Zendesk
- Onboarding & Training: Step-by-step videos help users get started
- Bug Reporting: Customers and agents record bugs in action
- Macro Responses: Pre-recorded visuals answer common questions fast
- Proactive Support: Send a screen share before the customer even follows up
- Visual Knowledge Base: Help articles come to life with embedded recordings
What’s New with Zight
- Step-by-Step Guides with Inline Screenshots
- AI-powered transcription and summaries
- Collect Data Logs Automatically with Every Request Video
- Advanced annotation tools (arrows, blur, highlight, text)
Zendesk AI Features: Copilot, Intelligent Triage, & AI Agents
Zendesk Copilot drafts replies, summarizes conversations, and suggests next actions in real-time, all within the agent workspace.
Intelligent Triage auto-tags, scores urgency, and routes tickets to the right place—all before an agent even sees the request.
Zendesk’s AI Agents are trained on your help center and ticket history to automatically respond to common customer queries. They work alongside Copilot and Intelligent Triage to deflect tickets and reduce agent load while keeping quality high.
Together, these tools form a smart, scalable AI backbone that makes support faster and more accurate.
Zendesk Suite Pricing
The Zendesk Suite delivers frictionless omnichannel customer support across email, chat, voice, social messaging, and more. It combines ticketing, help center, AI tools, and analytics into one powerful platform.
Zendesk now offers four Suite plans with updated features and pricing (billed annually):
Suite Team – $55 per agent/month
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Email, chat, voice, and social messaging support
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Basic help center with self-service
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Prebuilt analytics dashboard
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50+ integrations
Suite Growth – $89 per agent/month
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Everything in Team, plus:
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SLA management and multilingual content
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CSAT surveys and business hours
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Light agents and custom views
Suite Professional – $115 per agent/month
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Everything in Growth, plus:
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Advanced reporting with Explore
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Side conversations and custom roles
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Private ticket groups and access controls
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Integrated knowledge management
Suite Enterprise – Contact Sales
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Everything in Professional, plus:
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Sandbox environments and contextual workspaces
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Advanced workflow management
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Custom agent workspaces and AI-powered bots
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High-volume routing, HIPAA compliance, and premium support
Zendesk also offers add-ons for Advanced AI, Sunshine Conversations, and premium sandbox capabilities. You can explore a full breakdown of features and modules on Zendesk’s pricing page.
Why Add Zight to Zendesk?
Zight makes Zendesk visual, human, and incredibly fast. With screen recording, auto-documentation, and direct publishing to help centers, Zight bridges the gap between communication and clarity.
Zendesk gives you the platform. Zight gives you the visual power.
Together, they help support teams:
- Close tickets faster
- Reduce back-and-forth
- Improve documentation
- Deliver more personal, effective experiences
Start using Zight with Zendesk today and elevate your support to the next level.
