A common question in early stage implementations of Customer Success is “Why do I need to differentiate CS and support?
How to Authentically Engage Customers: 4 Core Competencies
…the North Star in customer success is advisory, we can’t always get there. Why can’t we get to strategy? There are several blockers: Not setting expectations with customers Customer not…
My Biggest Mistakes & Biggest Wins Hiring in Customer Success
…to you, it the best rarely will. Hiring managers should be sourcing talent in tandem with recruiters. This is time well spent as it helps the recruiting team align on…