GIFs and videos are two key visual tools for team communication. Here’s the difference: GIFs are quick, looping animations ideal for short, simple messages like…
GIF vs Video: Which Format Works Best for Teams?
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Zight vs. Snapcall: Which Tool Works Harder for Customer Success?
Looking for the right video tool for customer success? This in-depth comparison of Zight vs. Snapcall breaks down how the two platforms support async workflows, AI-powered documentation, customer feedback collection, and more—so you can choose what fits your team best.
How to Record Your Screen on Mac and Windows
Screen recording is a simple way to share ideas visually, whether for tutorials, team collaboration, or troubleshooting. Both Mac and Windows offer built-in tools, and…
Video Communication Checklist for Remote Work
Video communication has become a must-have tool for remote work, enabling better collaboration, trust, and productivity. But to make video meetings effective, you need the…
Screen Recording vs Screen Capture: Key Differences
Need to explain something on your screen? You have two main tools: screen recording and screen capture. Here’s how they differ and when to use…
10 Best Screen Recording Tools for Remote Teams
Looking for the best screen recording tools to improve remote team communication? Here’s a quick breakdown of the top options for capturing screens, creating tutorials,…
10 Best Scribe Alternatives for Creating Step-by-Step Guides in 2025
10 Best Scribe Alternatives for Creating Step-by-Step Guides in 2025 Looking to create better SOPs, how-to guides, or onboarding materials? Scribe is a solid tool,…
How to Create Step-by-Step Guides with Screenshots
How to Create Step-by-Step Guides with Screenshots Start with a goal: Define what your guide should help users achieve, like completing a task in 10…
June Product Updates: New Tools and Smarter Workflows for Support Teams
We’ve rolled out powerful new tools to help support and engineering teams work faster and smarter. This month’s updates include 1-click Zendesk article creation, AI-generated guides with screenshots, flexible export options, and a preview of session logs coming soon to Request Video.
Collect Data Logs Automatically with Every Request Video (Coming Soon)
Say goodbye to back-and-forth support requests. With Zight’s new Data Log Collection feature, every Request Video response includes key technical info like browser, OS, and console logs automatically.
What is Zendesk? A Guide to the Top Customer Support Solution
Zendesk is an all-in-one solution to omnichannel customer support.
Zight vs. Jam.dev: The Better Choice for Customer Support Teams
Explore how Zight outperforms Jam.dev for customer support and success teams—with features like Request Video, Smart Actions, editing tools, scrolling screenshots, and secure sharing.
